Questions, answered
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- What happens when I send shoppers?
- SimRanger sends AI shoppers into your live store. They browse, search, select variants, and add items to cart the way a real customer would, then report anything that felt like friction. Each completed run appears as a session in the app.
- Does SimRanger just trust what the AI shoppers say?
- No. A shopper's observation is a signal, not a verdict. We try to reproduce every suspected technical problem ourselves before calling it a verified issue. If it doesn't reproduce, it stays visible, either as friction or as checked, not confirmed, instead of being marked as a defect.
- What happens to friction that isn’t verified?
- It stays visible as friction, kept separate from verified issues. Nothing is hidden or upgraded to a verified issue without a reproduced replay.
- Does SimRanger fix issues automatically?
- No. SimRanger surfaces verified evidence and friction so your team can decide what to fix. It does not modify your store or theme.
- Is SimRanger a monitoring tool that runs on a schedule?
- No. SimRanger only runs when you send shoppers. Sending them again lets you see whether an issue is New, Open, Fixed, or Regressed compared to previous sessions.
- My store is password-protected. Can SimRanger still test it?
- Yes. Save your storefront password under Store access in the app. It is checked against your storefront before it is saved, stored encrypted, and never shown to the AI shoppers.
- Will the AI shoppers place orders?
- No. They are blocked from checkout and payment pages. They may add items to a cart, but they never buy anything.
- What plans are available?
- A one-time Free Scan (5 AI shoppers, once per store), then Starter ($49/month, 100 AI shoppers), Growth ($99/month, 300 AI shoppers), and Scale ($199/month, 750 AI shoppers).
- What platforms does SimRanger support?
- SimRanger is built for Shopify storefronts, installed as a Shopify app.