Terms of Service
These terms govern your use of SimRanger, a Shopify app that runs autonomous AI shoppers against your storefront and independently verifies suspected technical issues through deterministic replay. By installing SimRanger, you agree to these terms.
The service
SimRanger sends AI shoppers through your live storefront to simulate customer journeys, surfaces the friction those shoppers run into, and independently checks suspected technical claims before calling them verified. Findings that reproduce are marked as verified issues; findings that don't reproduce are kept visible as friction or as checked, not confirmed, not deleted or reclassified as issues.
Plans and usage
SimRanger offers a one-time Free Scan and paid Starter, Growth, and Scale plans, each with a monthly allowance of AI shoppers as described on our pricing page. Apart from the one-time Free Scan, plans do not include free trials or usage-based billing beyond the plan you choose.
What SimRanger does not do
SimRanger does not automatically modify your store's code or theme, does not place real orders with real payment methods, and does not run scheduled or continuous monitoring beyond the sessions you start. Verified findings are evidence for you to act on, and SimRanger does not apply fixes on your behalf.
Your responsibilities
You're responsible for the storefront you connect to SimRanger and for reviewing verified findings before making changes to your store. You should not use SimRanger against a storefront you are not authorized to test.
No warranty
SimRanger is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will find every issue on your storefront.
Limitation of liability
To the maximum extent permitted by law, our total liability to you for all claims arising out of or relating to SimRanger or these terms is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost sales, even if we have been told they are possible.
Indemnification
You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your use of SimRanger in breach of these terms, including running it against a storefront you are not authorized to test.
Governing law and disputes
These terms are governed by the laws of England and Wales. If a dispute arises, we will both first try to resolve it informally and in good faith. If that does not work, the courts of England and Wales have exclusive jurisdiction.
Severability and entire agreement
If any part of these terms is found unenforceable, the rest remains in effect. These terms are the entire agreement between you and us about SimRanger and replace any earlier understanding on the same subject.
Availability and changes
We may update these terms, our pricing, or the service itself from time to time. Material changes will be reflected on this page.
Contact
Questions about these terms can be sent to [email protected].
Note: the clauses on warranty, liability, indemnification, governing law, and severability are standard template clauses and have not been reviewed by a lawyer.